Warranty & Service Tracking System

After-sales service is one of the most critical factors determining customer satisfaction and brand loyalty. With the Dehasoft Warranty & Service Tracking System, manage product warranties, technical service requests, work orders, and spare parts operations end-to-end from a single centralized platform.

Why Use a Warranty & Service Tracking System?

Tracking warranty periods through Excel sheets or paper files is no longer sustainable in businesses with increasing product diversity and customer volume. Serial number confusion, incorrect warranty coverage evaluation, lost service requests, and delayed customer responses can result in both financial and reputational damage.

A professional warranty and service management system digitalizes all processes — from serial number-based product registration to work order management, technician assignment, and customer notifications.

This ensures operational efficiency while delivering a transparent and fast service experience to your customers.

Dehasoft Warranty & Service Tracking System is specifically designed for industries such as manufacturing, home appliances, electronics, automotive, medical devices, and industrial equipment — fully digitalizing after-sales operations in compliance with industry standards.

Key Features

Serial Number-Based Warranty Tracking

Register every product in the system using serial numbers, batch numbers, or barcodes.

• View sales date, warranty start/end date, customer details, and service history from a single screen
• Automatic warranty coverage validation (in-warranty / out-of-warranty)
• Automated alerts for warranties nearing expiration
• Extended warranty package management

This enables proactive customer service and better warranty cost control.

Service Work Order Management

Every customer service request is automatically converted into a work order.

Work orders include:
• Issue description
• Priority level
• Estimated completion time
• Assigned technician
• Spare parts to be used

Work orders are tracked by status:
Open – In Progress – Waiting for Parts – Completed – Closed

Technicians can access work orders via mobile application, update status, and upload photo-based reports.

SLA (Service Level Agreement) definitions allow automatic escalation for work orders not completed within defined timeframes.

Automatic Customer Notifications

Customers are automatically informed via SMS and email at every stage of the service process:

• Request received
• Technician assigned
• Repair started
• Product ready
• Delivered

You can provide customers with a dedicated service tracking link to monitor request status in real time.

This transparency increases customer satisfaction and reduces call center workload.

Spare Parts & Inventory Management

The speed of service operations directly depends on spare parts availability.

• Spare parts used in service orders are automatically deducted from inventory
• Automatic low-stock alerts
• Spare part consumption reports
• Multi-warehouse management and inter-location transfers

This ensures optimized supply planning and uninterrupted service operations.

ERP & CRM Integration

The system integrates seamlessly with your existing ERP and CRM infrastructure.

• Automatic warranty registration upon product sale
• Spare part usage reflected in inventory modules
• Service invoices transferred to accounting systems
• 360-degree customer history view via CRM integration

API-based architecture ensures seamless integration with Logo, Netsis, SAP, Mikro, and other ERP systems.

Reporting & Analytics

Measure and optimize service performance with comprehensive reporting tools.

Track critical KPIs such as:

• Mean Time to Repair (MTTR)
• First-Time Fix Rate
• SLA compliance rate
• Technician performance
• Product-based failure distribution
• Spare part consumption trends
• Customer satisfaction scores

Warranty cost analysis enables you to identify high-cost product groups and take quality improvement actions.

All reports can be exported via Excel, PDF, or API.